Privacy Policy

1. Who we are

NXT Travzo Private Limited ("we", "us") operates the travel website at www.nxttravzo.com and the NXT Travzo mobile app on Android and iOS. For privacy requests, contact nxttravzo@gmail.com.

2. What we collect

• Account data: name, email address, and phone number when you sign in (email OTP or Google/Apple sign-in via our authentication provider).
• Trip chat: messages, photos, documents, contacts, and location you choose to share in group chats for booked tours.
• Enquiries: travel preferences and contact details when you request a quote or package enquiry.
• Device data: push notification tokens, app version, and diagnostic logs used to fix crashes (no advertising profile is built from this data).
• Usage: basic in-app events (e.g. package views) to improve the product — not sold to third-party advertisers.
• Website analytics: on www.nxttravzo.com we record pages visited, approximate location, device and browser type, and how you move around the site. Google Analytics counts visitors. Microsoft Clarity records sessions and heatmaps so we can see which packages people open. These tools do not receive your name, phone number, or enquiry message.

Browsing tour packages and destinations on the Home screen does not require an account.

3. How we use your data

• Provide tour information, enquiries, and customer support.
• Operate trip group chat and send trip-related push notifications.
• Maintain booking and financial records where required by law.
• Improve app stability and security.

4. Sharing with third parties

We use trusted processors only to run the service:

• Authentication (Clerk)
• Cloud hosting and APIs (our infrastructure providers)
• Push delivery (Expo / Apple / Google notification services)
• Media storage (Cloudinary / Cloudflare R2) for images you upload in chat
• Website analytics (Google Analytics and Microsoft Clarity)

We do not sell your personal data.

5. Permissions (mobile app)

• Notifications — optional; for trip chat and enquiry updates.
• Camera & photos — only when you attach media in trip chat.
• Location — only when you explicitly share your location in trip chat.

6. Retention

Chat and profile data are kept while your account is active. Billing and completed-tour records may be retained for up to 7 years under Indian tax and GST requirements. See our data deletion and account deletion pages for how to request removal.

7. Your rights

You may access, correct, or delete your data by emailing nxttravzo@gmail.com. We respond within 30 days. If you are in India, you may also have rights under applicable data protection rules.

8. Children

The app is not directed at children under 13. We do not knowingly collect data from children.

9. NXT Travzo in ChatGPT

You can use NXT Travzo inside ChatGPT to browse our destinations and tour packages and to send us a trip enquiry. This section explains what we receive when you do.

• Browsing destinations, packages and itineraries sends us only the search words or package you asked about. We do not receive your conversation, and no personal data is collected.
• Sending an enquiry shares the details needed for us to call you back: your name, mobile number, chosen destination, approximate travel date, number of travellers, and any note you ask ChatGPT to include. ChatGPT asks for your approval before it sends these. We never ask for payment card details, government IDs, or passwords through ChatGPT.
• Enquiries are stored in our customer records and handled like any other enquiry (sections 3, 6 and 7). We use them only to respond to you and do not sell them.
• Our server keeps technical request logs (such as time and IP address) for security and to prevent abuse.
• ChatGPT itself is operated by OpenAI. How OpenAI handles your conversation is described in OpenAI's own privacy policy and settings, not this one.

To access or delete an enquiry sent through ChatGPT, email nxttravzo@gmail.com.

10. Changes

We may update this policy. The "Last updated" date at the top will change. Continued use of the app after changes means you accept the updated policy.